Tech: Well, you really can't see wireless
User: No, I cannot see any wireless networks to use for internet
Tech: (inner voice) Well we did just upgrade our WAPs to the new 802.11ax standard
Tech: (outer voice) Let me come investigate
Tech: You are correct, you can't see WiFi
Upon further investigation, we discovered an issue with Intel WiFi devices. The fix is really simple. All you need to do is update the drivers. At the time of this article, many computer manufacturers have not updated the drivers on their support site to include the fix. The answer is to go grab a new set of drivers from the http://support.intel.com website.